Cancellation policy

Some items in our store may be offered as a subscription, pre-order or try-before-you-buy purchase. This cancellation policy explains how you can change or cancel these types of purchases.

 

Subscriptions

When you purchase a subscription, you will receive recurring deliveries. These are based on the subscription duration and frequency you select.

Your payment details will be stored securely, and you will be charged for each delivery unless you choose to pay in advance.

Some subscriptions may renew automatically at the end of their term. If you do not wish to renew a subscription, you can cancel it.

You can cancel or change your subscription at any time. Your order confirmation emails contain links to your order. You can manage your subscription from there.

Please see our return policy for more information about returns and refunds.

 

Pre-orders

When you purchase a pre-order, you are buying a product that is out of stock or will soon be available but is not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, and then collect the full or remaining payment at a future date.

You can cancel a partially paid pre-order that has not been fulfilled. If the order has already been fulfilled, you cannot cancel it, but you can request a full or partial refund. Please see our return policy for more information about returns and refunds.

 

Try before you buy

When you purchase a try-before-you-buy item, we authorise your payment method before the order is fulfilled. You will have a specified period to decide whether you want to keep the item. Once that period has passed, if you have not returned the item, we will charge your payment method for the full amount.