Refund policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at info@moincafe.com. Please note that returns must be sent to the following address:

Moin Café

C/ Archeros 25, 41004

Sevilla, España

If your return is accepted, you are responsible for the return shipping costs. We will provide the shipping address and the necessary instructions. Items sent back without first requesting a return will not be accepted.

For any questions about returns, contact us at info@moincafe.com.

 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can assess the issue and resolve it.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (including food, flowers or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

 

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

 

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card issuer may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, contact us at info@moincafe.com.